Trendylocs

Booking Policy

Your Time. Your Experience. Our Standard.

Thank you for choosing Trendylocs. We are committed to creating an exceptional loc-care experience where every appointment is approached with precision, care, and attention to detail. Please familiarise yourself with our booking and salon policies before securing your appointment.

Booking & Payment

To reserve your appointment, full payment is required at the time of booking. Appointments are only considered confirmed once payment has been received. Payments can be made securely via bank transfer or through our online booking platform.

Cancellations & Rescheduling

We understand that plans can change. For this reason, we kindly require a minimum of 48 hours' notice for any cancellation or request to reschedule.

Notice Given	Outcome	Details
More than 48 hours	Credit or refund	Transferred as credit toward a future appointment, or refunded. Stripe processing fees are deducted from any cash refund.
Between 48 & 12 hours	50% cancellation fee	The remaining 50% may be refunded or retained as credit, less any applicable Stripe fees.
Less than 12 hours	Treated as a no-show	Full appointment payment is forfeited. No refund or credit will be issued.

More than 48 hours

Credit or refund

Transferred as credit toward a future appointment, or refunded. Stripe processing fees are deducted from any cash refund.

Between 48 & 12 hours

50% cancellation fee

The remaining 50% may be refunded or retained as credit, less any applicable Stripe fees.

Less than 12 hours

Treated as a no-show

Full appointment payment is forfeited. No refund or credit will be issued.

Changes to Your Booked Service

We understand that your service requirements may change. If you wish to reduce or downgrade the service you have booked, please notify us at least 48 hours before your appointment.

Please note: changes made with less than 48 hours' notice will not qualify for a refund or credit for any unused appointment time, as that time has been reserved exclusively for you.

Late Arrivals

We appreciate that unforeseen circumstances can occasionally cause delays. A 15-minute grace period is provided for late arrivals. Arriving more than 15 minutes after your scheduled time may affect the service we are able to provide, as we must respect the appointments scheduled after yours.

Depending on the circumstances, your service may need to be shortened or cancelled. If your appointment is cancelled due to lateness, it will be treated as a last-minute cancellation and the full payment will be forfeited.

Your Locs, Prepared for Your Appointment

At Trendylocs, we specialise exclusively in interlocking and are dedicated to maintaining the health, integrity, and beauty of your locs. Please note that we currently do not offer a hair-washing service.

To ensure your appointment can be carried out to our professional standard, your locs must be washed within 24 hours prior to your appointment. Hair must be completely clean and free from conditioner, oils, creams, and heavy product buildup.

We are unable to work on locs that are dirty, oily, unwashed, or contain excessive product buildup. If your locs are not suitably prepared on arrival, we reserve the right to cancel the appointment — the full payment will be forfeited.

By securing an appointment with Trendylocs, you acknowledge that you have read, understood, and agreed to our booking, cancellation, and service policies. Thank you for trusting Trendylocs with your loc journey — we look forward to delivering an experience that is every bit as exceptional as you deserve.

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